• Customer Service

    Ensure round-the-clock quality customer experience

Due to its proven effectiveness in strengthening one’s brand, Outsource Customer Support has always been one of the most tasks by numerous companies not just in Australia but also in other parts of the world. No wonder it is set to be a $110 billion industry in 2024! Undoubtedly, Outsourcing Customer Service tasks will allow every entrepreneur to focus on their company’s main goal while keeping their operational necessities and non-core competencies roles intact and structured.

Here at Francis Gordon, we can provide you a team of customer care representatives that will deliver exceptional and outstanding customer care and support. Outsource Customer Support services to our team of seasoned professionals & see your business grow. We pride in delivering delightful customer experience at a low cost. No contracts, simple transitioning, quick ramp-up, trained agents, complete process ownership & professional services is what you get. We’ve got a team that’s always on — and ready to scale when you are.

Outsource Customer Service for your small business and medium-sized companies to Francis Gordon, sit back and enjoy the wealth while we do the heavy lifting for your company. Our inbound call center solution provides excellent Customer Service which will kick up your business sales and brand loyalty. We guarantee that we will increase your customer satisfaction rate up to 99% by minimising wait times even during seasons of high demand, 24/7 help desk, and ensuring ZERO unaddressed customer’s needs, concerns, and queries. For you to stay close to your customers, FG can help you with:

Managing Your Inbound And Outbound Calls


Generating Sales Leads Through Telemarketing


Handling Live Chat And Email Support


Giving Technical Support


Responding Promptly To Clients’ Inquiries


Acknowledging And Resolving Clients’ Complaints


Providing Accurate, Valid And Complete Information About Your Product/s Or Service/s


Maintaining Customer Records By Updating Account Information


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